TERMS AND CONDITIONS

When making your purchase by this means you must agree with these Terms and Conditions.

Payment Methods

By means of Transfer, Credit or Debit Card through PayPal’s secure platform, customer data is confidential and is protected by the PayPal system. VISA and Masterd Card brands are accepted. We also accept bank transfers, in Bac San Jose, Banco Nacional and Banco de Costa Rica.

MONDAISA

Legal ID 3-101-101541

​BCR Colones: CR88015201001027561373

BN Colones: CR66015113710010004851

BAC Colones: CR58010200009056338227

Sinpe Mobile: 8730-8490

Delivery Policies

Shipments outside the GAM have an additional cost of 2,500 colones. Los envío fuera del GAM (Guanacaste, Limón y Puntarenas) se realizan por medio de Correos de Costa Rica y tienen un costo adicional de 3,950 colones.

The delivery time of the products is approximately 1 to 3 working days for the Greater Metropolitan Area, 2 to 5 working days for the main cities of other provinces and up to 3 to 9 more working days for other destinations.

Orders are delivered on the shipping date one business day after your payment is confirmed.

Warranty Policies

Product in bad condition may be returned by sending the information to our email: [email protected], you must attach images of the product, No. The return of the product is only for products in bad condition, according to the warranty policy mentioned above. Returns due to non-conformity of the product must be sent to our email [email protected] to proceed with the exchange once the status is approved.

Cancellation Policy

If the customer so wishes, he/she may cancel his/her order within one hour of making the purchase.

You will have to inform us of your decision by e-mail: [email protected]

No cancellations will be made after the time of purchase.

Money Back

If the payment is made by credit or debit card, the money will be returned within 48 hours, with a 5% discount on bank commissions. And for this purpose, you must request the return directly with Mondaisa to the following e-mail: [email protected].

If the payment was made by wire transfer, you must send us all the information of the same account where the payment was made, to make the refund in an approximate time of 72 to 96 business hours.